Travelled with my husband, spent 5 nights here and had a nice stay. I had twin room with a safe, central heating, and a TV set. The hotels' team was very welcoming and amazingly kind...

The staff we met were not very helpful.

Good location in the nature, very polite staff, everything was great.

The twin room with an open-air bath was amazing, the staff was very attentive, and the food was fantastic.

Nothing to complain about, the venue exceeded all expectations, do recommend it. Thanks to a train station near the hotel, all the landmarks in Hakone where within reach;)))

traditional hotel set in the tranquil area. caring staff and tidy rooms with beautiful views of hakone, private bathrooms. exceptionally nice location to a train station near the venue.

This place is fantastic with a good amount of space and the added bonus of an open-air bath, and it's great to have an electric kettle, climate control, and a personal safe included.

I had a wonderful stay at this hotel! The location was ideal, being close to the train and bus stations, making it convenient to explore the area. The staff was incredibly kind and helpful, showing me around the property upon arrival. The room was cozy and had a fantastic breakfast. The attention to detail in the hotel was outstanding, with great quality and a huge amount of food for breakfast.

All was perfect, nothing to improve.

The rooms with private bathrooms were exceptional and had beautiful views, and the staff was super friendly, plus the addition of amenities like a hair dryer and bath sheets was great.

The traditional Japanese room here was spacious, featuring a private open-air bath and all necessary amenities, bookable at a good price, and the service was excellent.

The hotel was conveniently located near the bus and train stations, making it easy to explore Hakone. We loved the beautiful views of the river from our room, and the staff were friendly and helpful. The breakfast was absolutely delicious, and we enjoyed the unique experience of eating in a private room. The shared showers and onsen were clean and well-stocked with toiletries.

All was fantastic.

This hotel is a hidden gem in a fantastic location. It is just a short walk from both the train station and the bus stop, making it extremely convenient to explore the surrounding area. The staff is incredibly friendly and the service is top-notch. The rooms, while lacking a private shower, are comfortable and well-maintained. I especially loved the traditional Japanese breakfast served in the restaurant - it was delicious and a delightful way to start the day. this hotel provides excellent value for money and I highly recommend it.

All was excellent, nothing to fault with this hotel.

This place is an incredible find for budget travellers. the location is fantastic, with easy access to the bus stop and the lake. the rooms are simple but well-maintained, and the staff is incredibly helpful and polite. the breakfast is exceptional, as mentioned by other guests, and the communal onsen is a welcome addition after a day of sightseeing. the view from the rooftop onsen is beautiful, especially during the colder months.

The ryokan lacks a few modern amenities, such as in-room showers, which may not be suitable for some guests.

Mind-blowing rooms, exceeded expectations, lovely onsen , ideal location, friendly and welcoming staff.

Masutomi Ryokan in Hakone was excellent. Beautiful location, close to transportation. Clean rooms with stunning views. Comfortable and enjoyable onsen experience. Friendly and helpful staff. Delicious meals in a private setting.

All was perfect.

I had an amazing stay at Masutomi Ryokan! The location was perfect, close to the train station and bus stops which made exploring Hakone a breeze. The traditional Japanese breakfast served at the ryokan was absolutely delicious and one of the best meals I had during my trip. The staff were kind and helpful, showing me around the property upon arrival. The highlight of my stay was definitely the hot spring bath. It was a truly relaxing and rejuvenating experience. I highly recommend this ryokan for anyone looking for a traditional and memorable stay in Hakone.